Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related Why can’t I find the StoreJet Cloud10K App in the App Store for download after upgrading my iPad to iOS11? Why does my StoreJetCloud10K lose connection after iPhone was upgraded to iOS11? What video file formats does the StoreJet Cloud 10K App support? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started