What to do if you cannot log in using Internet Explorer 11 Category : Setup / Operation If you cannot log in using Internet Explorer 11, please follow the steps below: Click “Tools” --> Click “Compatibility View Settings” --> Uncheck “Display intranet sites in Compatibility View”. Is the answer helpful? Related Why is my StoreJet Cloud not completely shut down after I turn it off? How do I resume a StoreJet Cloud that's in sleeping mode? Why does Transcend include the Proposition 65 warning? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started